FAQ
 
 
Q:  How do I place an order?
A:
  You can place your order directly from this website
    - To begin, you must enter the Louisiana Inmate Identification Number
    - Select the facility where the inmate resides
    - Make product selections and then go to checkout
    - We also accept orders via phone, fax and mail
 
 
Q:  When will my payment be processed?
A:
  Payment is processed at the time the order is taken.  If payment is not submitted by the last ordering date (October 31st), your order will be cancelled.
 
 
Q:  How can I tell if my package has delivered to the facility?
A:
  All packages will be delivered by Friday, December 21st..
  
 
Q:  How do I know that items are acceptable at the facility?
A:
  We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Louisiana Department of Public Safety so you can shop with the assurance that everything we make available has been pre-approved.  Package privileges are subject to change without notice.
 
 
Q:  What if items in my order are out of stock?
A:
  In the unlikely event that something is out of stock, we will substitute with an item of equal or greater value.
 
 
Q:  What if something in the order is broken or defective?
A:
  If any items are found to be damaged in shipping, notify the program coordinator at your facility upon receipt, to arrange a return or exchange. These goods will be replaced or refunded at no cost to you. For security purposes, we cannot accept any product that has left the facility. All returns must come directly back to us with all original boxes and packing materials.
 
 
Q:  Why are some of my favorite brands not available?
A:
  We carry a broad selection of products that meet the stringent guidelines of the Louisiana Department of Public Safety. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
 
 
Q:  What happens if the package is refused at the correctional facility?
A:
  Union Supply Direct is not responsible for refused items. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of you items upon receipt. If any items are found to be damaged in shipping, notify the program coordinator at your facility upon receipt, to arrange a return or exchange. These goods will be replaced or refunded at no cost to you. For security purposes, we cannot accept any product that has left the facility. All returns must come directly back to us with all original boxes and packing materials.
 
 
Q:  Will I receive confirmation that the package was shipped?
A:
  If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped.
 
 
Q:  Is there a toll-free number available to call?
A:
  Yes, you can contact customer service toll-free at (855)247-0567
 
 
 
LIVE CHAT Q&A
 
 
Q: What is Live Chat?
A:
Live Chat is a feature provided to our customers to ask any quick questions concerning the status of your order(s), availability of items, weight limitations, and any other questions.
 
 
Q: How do I use Live Chat?
A:
Simply click on our (light blue) “NEW LIVE CHAT” tab on the top of our home page. Enter a nickname you wish to be displayed to our web chat representative, followed by your email address (Please use a valid email address to receive a copy of your “Chat Summary” at the end of your chat session) and the topic for the chat. Click on the message logo and a representative will be available shortly after.
 
 
Q: Can I place an order via chat?
A:
Unfortunately due to security reasons, we are not able to take orders via chat. In order to place an order you will have to place it via web or over the phone with a representative.  
 
 
Q: Can I cancel an order via chat?
A:
In order to cancel your order you will have to call our Customer Service Department and cancel your order with a representative over the phone.
 
 
Q. Can I use Live Chat on my phone?
A. Yes, our Live Chat feature is also available on all mobile devices. You can chat with us by using your cell phone, tablet, laptop, and desktop computers.
 
 
Q. What time is Live Chat available?
A. Our live chat hours of operation are the same as our Customer Service Department hours, Monday-Friday 5am-8pm (PST) and Saturday 7am-1pm (PST).